Privacy Policy

Effective Date: October 3, 2025

Introduction

This Privacy Policy explains how Air Saffar (Pvt) Ltd (trading as Umrah Guider) collects, uses, and protects your personal information when you use our website and services.

Controller Information

Air Saffar (Pvt) Ltd (trading as Umrah Guider)
3rd Floor Suite, 207 Regent Street, London, England, W1B3HH
Phone: +442038768216
Email: info@umrahguider.com
Data Protection Officer: dpo@umrahguider.com

Information We Collect

We collect information you provide directly, including:

• Personal identification information (name, email, phone number)
• Travel preferences and requirements
• Payment information (processed securely by our partners)
• Communication history
• Website usage data through cookies

How We Use Your Information

• Provide and manage Umrah/Hajj package quotations
• Book travel services with airlines and hotels
• Customer service and support
• Marketing communications (with consent)
• Legal compliance and fraud prevention

Data Sharing

We share necessary information with:

• Airline and accommodation providers
• Payment processors
• Regulatory authorities when required
• Marketing platforms (with consent)

Data Retention

We retain personal data for 6 years after your journey completion or as required by law.

Your Rights (GDPR)

You have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase your data (under certain conditions)
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent

Cookies

We use cookies to enhance user experience. Manage preferences through our cookie banner or browser settings.

Contact Us

For privacy concerns contact: Email: dpo@umrahguider.com
Phone: +442038768216
Address: 3rd Floor Suite, 207 Regent Street, London, England, W1B3HH

By using our services, you acknowledge this Privacy Policy.